Frequently Asked Questions
Frequently Asked Questions
What do I need to bring to class?
Please bring water, a mat towel and yourself! We supply everything else!
What if I don’t have a mat towel?
No worries! We rent mat towels for $3 at our front desk or we sell some at our retail section. Your first time will be on us!
When should I arrive for class?
Please arrive 5-10 minutes before your scheduled class. We have a 5 minute grace period, after the 5 minute mark you will not be allowed to enter into the studio room and you will forfeit your spot to someone else on the waitlist.
How do I get my first free class?
Please make an account on our website or app. Go to memberships > Drop in classes > Purchase credit > Enter first time free discount code > Book any class of your choosing!
What is your no show / late cancel policy?
We have a 8 hour cancellation period. Any class that is cancelled within the 8 hour window will get charged a $15 late cancel fee, or if you are on a drop in/ class pack, you forfeit the class credit. If you no show a class, you will be subject to a $22 no show fee. Clients that no show on a drop in or class pack, forfeit the class.
Are grip socks required?
Grip socks are not required but recommended! We sell grip socks at our front if you ever decide that you'd like to have them.
What is a good class for beginners?
All of our classes are for all levels! Our instructors offer modifications and advancements for all levels. If we had to choose a class, we would recommend our Refined Form class.
Can I take classes while pregnant?
We recommend you consult with your doctor before taking classes. Our studio does have wedges for our pregnant clients if needed.
How does the waitlist work?
When someone drops from the class that you are waitlisted on, you will receive an email (or app notification) that a spot has opened up. Once a spot opens up, It is a first come first serve scenario and you must book yourself into the class.
What do I wear to pilates?
Wear any comfortable clothing you can easily move in. We recommend fitting clothing so your instructor can check your form.
What temperature are your classes heated to?
Our Heated Class are set to 90-96 degrees. (Our Heated Refined Strength & Heated Refined Movement class is lightly heated to a temperature between 80-85 degrees).
Do you have an app?
Yes! Our app is available in the app store/google play store under “The Refinery Pilates Studio”
How do I pause or cancel my membership?
Please email our team info@refinerypilates.com! For membership cancellations, we require a 30 days notice from your billing date.
Where do I park?
We have a parking lot on the side of our studio and in the very back by the tire shop on De Anza and Central. You are also more than welcome to park In the Riverside Plaza across the street from the studio. There is also street parking on Sunnyside. Please do NOT park in optometrist parking spaces or behind the nail salon.
What do I need to bring to class?
Please bring water, a mat towel and yourself! We supply everything else!
What if I don’t have a mat towel?
No worries! We rent mat towels for $3 at our front desk or we sell some at our retail section. Your first time will be on us!
When should I arrive for class?
Please arrive 5-10 minutes before your scheduled class. We have a 5 minute grace period, after the 5 minute mark you will not be allowed to enter into the studio room and you will forfeit your spot to someone else on the waitlist.
How do I get my first free class?
Please make an account on our website or app. Go to memberships > Drop in classes > Purchase credit > Enter first time free discount code > Book any class of your choosing!
What is your no show / late cancel policy?
We have a 8 hour cancellation period. Any class that is cancelled within the 8 hour window will get charged a $15 late cancel fee, or if you are on a drop in/ class pack, you forfeit the class credit. If you no show a class, you will be subject to a $22 no show fee. Clients that no show on a drop in or class pack, forfeit the class.
Are grip socks required?
Grip socks are not required but recommended! We sell grip socks at our front if you ever decide that you'd like to have them.
What is a good class for beginners?
All of our classes are for all levels! Our instructors offer modifications and advancements for all levels. If we had to choose a class, we would recommend our Refined Form class.
Can I take classes while pregnant?
We recommend you consult with your doctor before taking classes. Our studio does have wedges for our pregnant clients if needed.
How does the waitlist work?
When someone drops from the class that you are waitlisted on, you will receive an email (or app notification) that a spot has opened up. Once a spot opens up, It is a first come first serve scenario and you must book yourself into the class.
What do I wear to pilates?
Wear any comfortable clothing you can easily move in. We recommend fitting clothing so your instructor can check your form.
What temperature are your classes?
Our Heated Class are set to 90-96 degrees. (Our Heated Refined Strength & Heated Refined Movement class is lightly heated to a temperature between 80-85 degrees).
Do you have an app?
Yes! Our app is available in the app store/google play store under “The Refinery Pilates Studio”
How do I pause or cancel my membership?
Please email our team info@refinerypilates.com! For membership cancellations, we require a 30 days notice from your billing date.
Where do I park?
We have a parking lot on the side of our studio and in the very back by the tire shop on De Anza and Central. You are also more than welcome to park In the Riverside Plaza across the street from the studio. There is also street parking on Sunnyside. Please do NOT park in optometrist parking spaces or behind the nail salon.